In the ever-evolving landscape of Corporate America and especially in the financial services industry, the ability to retain existing clients is crucial for sustainable growth and success. As professionals in the industry, you understand the importance of building strong relationships with your clients and providing them with exceptional service tailored to their needs. In this newsletter, we will explore some…
Trust takes only a moment to destroy but a lifetime to build. A 2023 Survey by Gallup found trust in the workplace is decreasing. This is a significant decline from 2019, when 24% of employees in America said they trusted their leadership. Cultivating trust is a definite need in today’s workplace. The 2016 Edelman Trust Barometer showed in a study…
Last week, I divulged one of my core values: Radical transparency. I would like to unpack it a bit more this week. Radical transparency helps build trust and safety within teams. The more transparent and real a leader can be, the more it encourages those we lead to follow suit. It basically says to them, “Hey, I am sharing at…
Trust between managers and employees is the primary defining characteristic of the very best workplaces.
In a recent study, over 1,000 leaders were asked: “What do your team members do that earn your trust?” The most common answer? Asking for help! Sounds counterintuitive, doesn’t it? But here’s the thing, most leaders won’t delegate important work to those who don’t normally ask for help. Why? Because the leaders do not trust that a team member will…
Show me a place of employment where people gossip and I guarantee you the levels of trust and satisfaction are low and the sense of safety is squat.
The other day I was reminded during my workout (as I was about to throw-up due to exhaustion) that having a trusted companion during challenging times is essential in life. I would not have finished my workout had it not been for my friend there pushing and encouraging me. We are NOT meant to live our lives alone. In the…
Is your organizational culture one of suspicion? Nothing damages relational trust and camaraderie more than the assumption of suspicion. Instead we must strive to give our teammates and colleagues the benefit of the doubt. Giving the benefit of the doubt FIRST says “I don’t know the reason, details or motives behind your words or actions, but I trust you anyways.” …
