Oftentimes in negotiations, people slip up by asking the wrong questions. Bad questions can quickly turn a good negotiation sour. For example, don’t ever ask “Why” questions in a negotiation because that will most likely instigate a defensive response. Asking “why” questions forces the other side to defend their position and makes them feel backed into a corner. The best…
By using mirror and reflection techniques in negotiations, you are letting the person on the other side of the table know you are listening and ready to work with them.
Our voice reflection is such a powerful verbal tool in negotiations. We can literally use our voices to reach into people’s thinking and effect their moods by flipping their emotional switches.
Don’t be in such a hurry to come to a solution or conclusion, but instead… slow down. Going too fast is a common problem all negotiators make.
Listening is the cheapest yet most effective concession we can make while in the throes of negotiating.
To be a master negotiator: Keep in mind that negotiation is what makes conflict potentially meaningful and productive for all parties.
The ability to negotiate effects how you deal with customers, interact with your boss and coworkers, and even how you communicate with your spouse and children.
Last week, we talked about the holidays and potential conflict that may arise. As we enter the new year, here are the steps you can take to begin moving toward healthy conflict reconciliation: • Start soon. Waiting only drives the problem underground. Even if you have to do a phone call or quick email, let the person know you need…
Everyone needs to learn some basic conflict resolution skills so that we don’t leave a wake of devastation, hurt and fallout in our lives.
In the last couple of weeks we have been talking about burn out, and this week I want to talk about an antidote to burn out. It’s called Breathing Room. I define “breathing room” as: The space between our current pace and our limits. This applies to our schedules, our finances, our emotional energy, and our relationships. For too many people…
